| Reviewers Male / Female | Recommend Yes / No | Number of Reviews | In Flight Service | Terminal Service | Baggage Handling | Price | Total Average Rating |
| 1 / 1 | 0 / 2 | 2 | 5.00 | 3.00 | 3.50 | 1.00 | 3.12 |
| Date Submitted: | August 17, 2010 |
| Airline: | Kingfisher Airlines |
| Country: | India |
| In Flight Service: | 3 out of 10 |
| Terminal Service: | 3 out of 10 |
| Baggage Handling: | 1 out of 10 |
| Price: | 1 out of 10 |
| Recommend: | No |
| Review: | Worst experience ever- This was our first time travelling with Kingfisher airlines. However for one of our connecting flights from Mumbai-Ahmedabad they cancelled the flights for 2 consecutive days without any notice. When we called Kingfisher airlines they said there was nothing they could do and would refund our money. After we complained and complained they said ok they"ll try to find us another alternative and offered us reservation on Jet Airlines however that flight was 9 hours after the original kingfisher flight. When we requested accommodation since we have an infant and a child travelling with us - they refused to provide us any accomodation and the worst part was that Jet airlines only allowed 1 suitcase per person. Since we were travelling internationally Jet said that we"d have to pay extra for baggage. When we talked to Kingfisher again - they said there was nothing they could do and were not willing to help at all even though it was their airline who cancelled the flight and after a lot of complaining they decided to put us on Jet. Very disappointed with the service! Comments [ 0 ] |
| Submitted by: | Rathod 26 year-old :: Female Reviewer :: Canada |
| Date Submitted: | April 14, 2010 |
| Airline: | Kingfisher Airlines |
| Country: | India |
| In Flight Service: | 7 out of 10 |
| Terminal Service: | 3 out of 10 |
| Baggage Handling: | 6 out of 10 |
| Price: | 1 out of 10 |
| Recommend: | No |
| Review: | Robbed by Kingfisher In July of 2009 I booked a London-Calcutta ticket, to return around the end of April 2010 – I paid £538. They told me I had a one-time free rebooking facility, so I would not have to pay a fee for rebooking. They did say I would have to pay the difference in fare. When I asked if fares increased much, they said no. I was led to believe these were differences in inflation – changes due to the price of petrol changing. However, now I have definite travel dates they are telling me I must pay an additional £360. That is a difference of 67%!!! They use this double talk, claiming they have sold out of “N-class” fares – a term they never explained when I was buying the ticket. Now they claim to only have “K-class” fares. This is double-speak invented to confuse an unwary customer – there is no difference in the seat or the service. It’s just at a certain time they decide to charge their loyal customers another £360 just because they want to. And they give no warning about this kind of outrage whatsoever. There are seats on the plane, I have already paid for a return flight, and they refuse to change the dates of tickets without this invented “rate change.” But they tell me they have kindly allowed me to change with no penalty. They try to sell you a spoon of honey while stealing your wallet. I have been robbed. I am a victim of “bait-and-switch.” The company told me I would pay minimal fees when I changed my ticket, and now they are trying to rob me of £360 – when I have long ago paid for the ticket! I Never buy a ticket from Kingfisher Airlines – they will take your money, and then charge you another 67% overnight, for no reason whatsoever other than their “invented terms” which they secretly use to convince themselves they are not robbing you. You will then have to speak for hours (I spent 2 hours on three international calls talking to 6 people – and no one provided me any service.) DO NOT TRUST KINGFISHER!!!!! They will lie to you. Kingfisher, if you wish to resolve this complaint, email me at: mstanleybaker@gmail.com Comments [ 0 ] |
| Submitted by: | Michael 39 year-old :: Male Reviewer :: Taipei |
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