El Al |
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| Date Submitted: | March 15, 2011 |
| Airline: | El Al |
| Country: | Israel |
| In Flight Service: | 3 out of 10 |
| Terminal Service: | 3 out of 10 |
| Accomodation: | 2 out of 10 |
| Price: | 1 out of 10 |
| Recommend: | No |
| Review: | Take my word for it ...And I got such service as an employee. Customers get hassled a lot more when flying. I don't see why one has to pay over 700$ to fly TLV-FRA-TLV (or vice versa), to fly in an old cabin that wasn't repaired/replaced since the 1980's? And yes, it's a COACH price. The entertainment systems are pathetic. When most companies nowadays are equipped with personal touch-screens and various movies and serials from all over the globe, HELL-AL still has those tiny old screens suspended from the ceiling (and a huge one at the front row, which only the seated there can see). The only thing worse than these entertainment systems is probably the outdated movies they show. The flight attendants are often rude and act like they're aspiring models, and not the flying waitrisses they are. I'll forever remember the scene how at an end of a flight one ran quickly past the passangers with a bottle of water and some dispenseble cups in her hand asking "Water? Water?" and anyone who actually wanted water couldn't even react before she disappeared back into the jumpseat. Don't mention that when you press a button to call one in for assistance, they'll give you the feeling like you torn them away from a business meeting, and will roll their eyes at you before departing to bring you a blanket or a cup of water. If you think you'll get better service in the Business Class, then get ready to kiss 2,000 smackaroonies goodbye. Sure, the stewardesses will exchange their frowny sour faces for a smile and a "Is there anything else I can do for you?" but it isn't worth it. The only difference to that and Coach is the seat spacing. Sure there's more leg space, but other than that it still looks like the bus that took me to a shooting range in the army. Here too there are no personal touchscreens. I don't want to know what happens on long haul flights because the seats are barely reclinable, so don't even think of sleeping on the flight to Miami. Oh yes, and in Business class you don't need to pay for alcohol served to you. Is anyone really stupid enough to pay over 1,500$ for an open tab at the bar? Don't mention that with any other company you'll get some alcoholic bevreges in Coach without extra charge. If you ask an Israeli why they fly Elal, they'll tell you it's security. They'll tell you there's a Mossad agent on every flight, I'll tell you they're full of it, and security is an national business not to be left to a private company who's interest is economic. The security personel are sometimes rude, due to being inflated with selfimportance, much like the stewardesses. They won't mind sharing a joke on your expense in their native tongue if they suspect you're not a Hebrew speaker, afterwhich they'll wreck havoc into your suitcase and rip off the locks - even if you handed the key to them on request. Customer service in general? Don't even ask. It'll take you half hour till someone answers the phone. Don't bother with their "Frequent Flyer" (or as they call it "Frequent Freier" - Frequent Sucker). They got a specific amount of bonus seats for every flight - sometimes none at all - and the service personel will tell you all seats are overbooked 6 months in advanced (truth is, the company makes them lie to you - there aren't any seats because they're all reserved for paying custoemrs). I can sit here and make a list of what's wrong with this company, but I don't have all day. Take my word for it and don't fly El-al (or as we call it - "Hell-Al"). |
| Submitted by: | Tapuzina 26 year-old :: Female Reviewer :: Israel |
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