Alitalia

Reviewers Male / Female Recommend Yes / No Number of Reviews In Flight Service Terminal Service Baggage Handling Price Total Average Rating
2 / 0 0 / 2 2 1.00 1.00 1.00 3.00 1.50

Date Submitted: February 10, 2012
Airline: Alitalia
Country: Italy
In Flight Service: 1 out of 10
Terminal Service: 1 out of 10
Baggage Handling: 1 out of 10
Price: 1 out of 10
Recommend: No
Review: “Alitalia Robbed Me”
Before I purchased some “Gift Cards” that Alitalia offered, I made a phone call to Costumer Service to confirm the Card use, restrictions and conditions. The agent who responded the call told me that I could use them the way I explained. Once I purchased and tried to pay the airline tickets with the Gift Cards, it showed ALL kinds of restrictions that I was not notified before. After spending hours on the phone with the Airline, they refused to give me a refund. Now, I have $1,186.98 worth of “Alitalia Gift Cards” that I cannot use. I definitely feel that Alitalia ROBBED ME
Comments [ 0 ]
Submitted by: Osvaldo Rodriguez
44 year-old   ::   Male Reviewer   ::   Boca Raton,Florida, USA

Date Submitted: November 3, 2010
Airline: Alitalia
Country: Italy
In Flight Service: 1 out of 10
Terminal Service: 1 out of 10
Baggage Handling: 1 out of 10
Price: 5 out of 10
Recommend: No
Review: terrible experience
flight from chicago to rome ran out of wine BEFORE the "meal" was served. the "meal" consisted of some sort of toasted cheese sandwich with undetermined type of 'meat?'. flight from rome to chicago ran out of a beef dish and the option which was supposed to be a rice dish was more of a soup. the lavatories were filthy, the plug-in for sound did not work and the service rude and indifferent. the new suitcase was in shambles and attempt to make a claim was rebuffed. this is not the airline to spend several hours on

Comments [ 0 ]
Submitted by: soco
68 year-old   ::   Male Reviewer   ::   chicago, illinois usa

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