| Reviewers Male / Female | Recommend Yes / No | Number of Reviews | In Flight Service | Terminal Service | Baggage Handling | Price | Total Average Rating |
| 2 / 1 | 0 / 3 | 3 | 2.67 | 1.00 | 3.33 | 2.33 | 2.33 |
| Date Submitted: | July 27, 2010 |
| Airline: | Qatar Airways |
| Country: | Qatar |
| In Flight Service: | 1 out of 10 |
| Terminal Service: | 1 out of 10 |
| Baggage Handling: | 1 out of 10 |
| Price: | 1 out of 10 |
| Recommend: | No |
| Review: | 5-star service If your ITALIAN traveling with children, think twice before booking tickets with QATAR Airways! My sister and her family were denied check-in at Rome due to insufficient documents. Under the Italian law, my niece travels under her mother's passport and has done so in the past. Upon check-in at Rome airport my sister was informed a picture of my niece on her passport was a requirement for immigration entry into Doha, despite that fact their final destination being Dubai. After contacting Qatar Airway's e-commerce support, the only so-called 'support' I received was an email highlighting the fine points of the booking I made which was to contact my Embassy for visa requirements before traveling. I contacted the Italian Embassies in UAE who could not tell me the specific requirements and eventually the Italian Embassy in Doha informed me the picture of my niece on her mother's passport is NOT a requirement at all, especially if the transit time is less than 2 hours. On the bottom of Qatar Airway's booking page is a IATA website link and after filling out the required fields (nationality, airport transit & final destination) the only information given is that a visa for Doha is not needed if the transit time is within 8 hours. There are NO specific requirements for children traveling under their mother's passport on the website. Also another great service Qatar Airways provides on their website is a 'visa & passport' page where again if the (nationality, airport transit & final destination) fields are entered the same search result as the above is given. Again, there are NO specific requirements for children traveling under their mother's passport. If after your investigation you decide to email Qatar Airways customer relations, think twice as the 5-star service is non-existence. Not once did I receive an email acknowledgement of my feedback and if your thinking of personally contacting them (speak to Jasmina) and she'll tell you she's investigating the incident and will get back to you. In fact no-one from customer relation has ever gotten back to me and instead it's me that's had to fork out the time and long distance calls. What I have failed to mention so far is that 2 days after my sister was due to fly out, Qatar Airways Rome office admitted fault and insisted my sister and family fly the following day. However return tickets with Emirates Airline had already been purchased and were non-refundable. What Qatar Airways Rome office did tell me was that the picture of my niece on her mother's passport is a requirement, but not by Doha International Airport, but the 5-star Airline itself who FAILED to mention the requirements on their website or links provided. Another thing I forgot to mention was that after my sister and her family were denied check-in, I contacted Qatar Airways ticketing number. I asked the girl the passport requirements for children traveling under their mother's passport, and the only information she could give me was that a visa is not required if transiting in Doha and as far as the specific passport requirements, I was advised to contact Doha International Airport Immigration office. So my question Qatar Airways is, "what are the specific requirements for ITALIAN children traveling under their mother's passport?" AGAIN if your ITALIAN or even any nationality at all, think twice before booking tickets with the so-called 5-star QATAR AIRWAYS. Comments [ 0 ] |
| Submitted by: | VS 35 year-old :: Male Reviewer :: UAE |
| Date Submitted: | June 3, 2009 |
| Airline: | Qatar Airways |
| Country: | Qatar |
| In Flight Service: | 3 out of 10 |
| Terminal Service: | 1 out of 10 |
| Baggage Handling: | 1 out of 10 |
| Price: | 1 out of 10 |
| Recommend: | No |
| Review: | Never Again! Cabin Appearance: Clean Presentable Service at departure airport: Regular with no glitches, in fact extremely co-operative check-in staff who helped me get good seats and confirm my child's meal! Plus the staff at LHR also gave passengers with kids priority so we could get on board conveniently! Seats: What you would expect in all economy classes so no different from any other, in fact maybe a bit worse. Meals: Although they provided a menu card and asked to choose options beforehand, the trolley was already out of all chicken choices halfway down and the beef option as many fellow passengers complained was undercooked. Kid's meal was satisfactory with a healthy burger and some fries and one candy bar! In flight entertainment: The options for kids were very few with only 7-8 options to choose from and each option lasting only 30 minutes! No educational channels or trips to the cockpit for the many children on vacation in-flight. In-flight Duty Free terribly expensive. The AVOD malfunctioned on a few seats while on the way back and hence had an extremely boring and hard to get through experience! Cabin staff: Efficient and helpful on the way to LHR but the way back was pretty unsatisfactory and harrowing as no activity packs for kids were available, same choice of programs on the AVOD and so had to actually rummage through the hand luggage to find my little one stuff to do!! Arrival services: Transfers of Qatar Airways are usually through Doha and the ground staff guide you but with no courtesy that a child is along. The wait at the Doha Airport was for 6 hours, minimum available and the dinner provided was as if in a school cafeteria with one apple, one slice of bread, one piece of chicken!! Summary: An option I was keen on in the beginning but that completely changed on the way back with inefficient preparations of cabin crew whether it was with meals or for children on board and the totally exhausting wait at Doha the most unexciting and disorganized airport in the world!! Comments [ 0 ] |
| Submitted by: | TheQueen 29 year-old :: Female Reviewer :: Dubai |
| Date Submitted: | March 30, 2009 |
| Airline: | Qatar Airways |
| Country: | Qatar |
| In Flight Service: | 4 out of 10 |
| Terminal Service: | 1 out of 10 |
| Baggage Handling: | 8 out of 10 |
| Price: | 5 out of 10 |
| Recommend: | No |
| Review: | Qatar Air Sucks I myself had a terrible experience on several occasions with them. Do yourself a favor and stay away or you will possibly regret flying them. They will overcharge you for luggage in access of 20 kilos and it will cost you on a long flight more then the ticket itself. The staff cant speak English, is rude, the Doha airport is a nightmare. Its not at all equipped to handle the volume of people and the queue was almost one hour for us as we landed in Doha together with many other flights as most were in transit to other destinations and they made us go through security again, which is fine, but only 2 lines open for one thousand people trying to make connecting flight. Babies very crying and passengers were screaming to be let through security as everyone was about to miss their flights. It was a stampede like atmosphere at the Doha airport. I talked to several policeman and security people and they said its like that at all times. I missed my flight and they made me pay extra to board the next flight. By the time I paid at the ticket sales office with 50 minutes to go before departure, they would not allow me to check in on to the next flight saying all check ins are closed 1 hour prior to departure and that is a firm policy of their. I with my 4 small kids and my upset wife and elderly father wasted 5 1/2 hours at the Doha airport. And by the way, if you book on Qatar air and get an electronic ticket, you better show up with your credit card number used to purchase the tickets or they wont be able to give you a boarding pass even if you have a record locator and a copy of your itinerary and talking to the supervisor wont help either as its a computer controlled system. Since I cancelled my credit card due to fraud alert, I did not have the old account number with, they would not allow me to check in and turned us away again stating that I needed o get a letter from my credit card company confirming that I am the account holder. They then proceed to pull our luggage of the check in belt, returned our passports and saying they cant help us and I had another flight to catch to Male, Maldives. Luckily my wife started looking in her purse and had found a receipt of a previous charge on her with the old credit card account number, otherwise we would have been stuck indefinitely or had to purchase new tickets. Qatar Air Sucks also charges you for any luggage checked in which is in over 20 kilos and the fees are hefty. On my flight from Doha to Male they want 66 Riyals or about $15 US dollars for each kilo. It would have cost me more to check my luggage in then to buy the tickets and the airport has no storage facilities, so we had to turn around and go back to our hotel in Doha and leave some luggage behind. Its a nightmare airline, stay away from them. Who gave them the 5 star rating, they did themselves. I fly all over the world and have flown countless airlines and I never had as much trouble as I did on a few flights I had taken this year and last on Qatar Air Sucks. If you want to miss your flight, pay exorbitant fees for access luggage and deal with indifferent staff that does not speak English, fly Qatar Air Sucks. Also, the economy seats on the new 777-200LR are so tight, my knees we up my throat and if the person in front of you decides to recline their seat, forget it. then, to top it off, we arrive in Male Maldives and they lost our luggage in Doha, so here I am in Male Maldives in pants and shoes, while my t-shirts and shorts are missing somewhere. I can go on and on and on about Qatar Air Sucks. Save yourself the trouble, take another airline. They are no where near 5 star. They are a 1 star airline and struggling at that. If you want a nightmare experience, take Qatar Air Sucks. I unfortunately did not read about others complaining about them and the airport, which by the way has only 2 restaurants to eat in and is just not designed for the volume of traffic they are trying to pass through there. Never again will I take that airline. I would rather have 2 connecting flights on another airline then fly through Doha or on Qatar Air. Six flights with them and they were all a disaster. The only nice thing about the airline is the fact that they purchase new planes, but they are trying to expand their routing and that means even more people going through Doha to connect to other flights. And here is one to top it off. Our flight from Dubai to Doha on March 29th, 2009 at 12:30 AM and the flight was late taking of 1 hour and not due to weather but they could not confirm the number of people on the plane and keep walking around and counting people, the pilot decides to go through a thunderstorm and our plane got hit by lightning. I with my wife and 4 kids thought were doomed. We heard a very loud pop, the floor was shaking and the pilot never came on the PA to say anything. We did not know if a bomb went off or what happened. Passengers were alarmed and afraid and nobody told us anything. I have since learned since I landed that planes can and do get struck by lightning, but wouldn’t it have been nice if the pilot told us that. Then, I originally scheduled to stay in Male 4 nights and five days departing Male late in the evening so that I don’t have to stay in Doha 14 hours to catch my return flight home, but they changed the flight from Male from 9 PM to 9 AM, so now that not only takes 1 full day away from me in Male, I need to leave my resort at 6 AM to catch the 9 AM flight out of Male and spend a full day in Doha doing nothing. What a waste. Happy flying Qatar Air Sucks. Take it from a world traveler, stay away. Comments [ 1 ] |
| Submitted by: | Val 46 year-old :: Male Reviewer :: Chicago |
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