Qatar Airways |
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| Date Submitted: | March 30, 2009 |
| Airline: | Qatar Airways |
| Country: | Qatar |
| In Flight Service: | 4 out of 10 |
| Terminal Service: | 1 out of 10 |
| Accomodation: | 8 out of 10 |
| Price: | 5 out of 10 |
| Recommend: | No |
| Review: | Qatar Air Sucks I myself had a terrible experience on several occasions with them. Do yourself a favor and stay away or you will possibly regret flying them. They will overcharge you for luggage in access of 20 kilos and it will cost you on a long flight more then the ticket itself. The staff cant speak English, is rude, the Doha airport is a nightmare. Its not at all equipped to handle the volume of people and the queue was almost one hour for us as we landed in Doha together with many other flights as most were in transit to other destinations and they made us go through security again, which is fine, but only 2 lines open for one thousand people trying to make connecting flight. Babies very crying and passengers were screaming to be let through security as everyone was about to miss their flights. It was a stampede like atmosphere at the Doha airport. I talked to several policeman and security people and they said its like that at all times. I missed my flight and they made me pay extra to board the next flight. By the time I paid at the ticket sales office with 50 minutes to go before departure, they would not allow me to check in on to the next flight saying all check ins are closed 1 hour prior to departure and that is a firm policy of their. I with my 4 small kids and my upset wife and elderly father wasted 5 1/2 hours at the Doha airport. And by the way, if you book on Qatar air and get an electronic ticket, you better show up with your credit card number used to purchase the tickets or they wont be able to give you a boarding pass even if you have a record locator and a copy of your itinerary and talking to the supervisor wont help either as its a computer controlled system. Since I cancelled my credit card due to fraud alert, I did not have the old account number with, they would not allow me to check in and turned us away again stating that I needed o get a letter from my credit card company confirming that I am the account holder. They then proceed to pull our luggage of the check in belt, returned our passports and saying they cant help us and I had another flight to catch to Male, Maldives. Luckily my wife started looking in her purse and had found a receipt of a previous charge on her with the old credit card account number, otherwise we would have been stuck indefinitely or had to purchase new tickets. Qatar Air Sucks also charges you for any luggage checked in which is in over 20 kilos and the fees are hefty. On my flight from Doha to Male they want 66 Riyals or about $15 US dollars for each kilo. It would have cost me more to check my luggage in then to buy the tickets and the airport has no storage facilities, so we had to turn around and go back to our hotel in Doha and leave some luggage behind. Its a nightmare airline, stay away from them. Who gave them the 5 star rating, they did themselves. I fly all over the world and have flown countless airlines and I never had as much trouble as I did on a few flights I had taken this year and last on Qatar Air Sucks. If you want to miss your flight, pay exorbitant fees for access luggage and deal with indifferent staff that does not speak English, fly Qatar Air Sucks. Also, the economy seats on the new 777-200LR are so tight, my knees we up my throat and if the person in front of you decides to recline their seat, forget it. then, to top it off, we arrive in Male Maldives and they lost our luggage in Doha, so here I am in Male Maldives in pants and shoes, while my t-shirts and shorts are missing somewhere. I can go on and on and on about Qatar Air Sucks. Save yourself the trouble, take another airline. They are no where near 5 star. They are a 1 star airline and struggling at that. If you want a nightmare experience, take Qatar Air Sucks. I unfortunately did not read about others complaining about them and the airport, which by the way has only 2 restaurants to eat in and is just not designed for the volume of traffic they are trying to pass through there. Never again will I take that airline. I would rather have 2 connecting flights on another airline then fly through Doha or on Qatar Air. Six flights with them and they were all a disaster. The only nice thing about the airline is the fact that they purchase new planes, but they are trying to expand their routing and that means even more people going through Doha to connect to other flights. And here is one to top it off. Our flight from Dubai to Doha on March 29th, 2009 at 12:30 AM and the flight was late taking of 1 hour and not due to weather but they could not confirm the number of people on the plane and keep walking around and counting people, the pilot decides to go through a thunderstorm and our plane got hit by lightning. I with my wife and 4 kids thought were doomed. We heard a very loud pop, the floor was shaking and the pilot never came on the PA to say anything. We did not know if a bomb went off or what happened. Passengers were alarmed and afraid and nobody told us anything. I have since learned since I landed that planes can and do get struck by lightning, but wouldn’t it have been nice if the pilot told us that. Then, I originally scheduled to stay in Male 4 nights and five days departing Male late in the evening so that I don’t have to stay in Doha 14 hours to catch my return flight home, but they changed the flight from Male from 9 PM to 9 AM, so now that not only takes 1 full day away from me in Male, I need to leave my resort at 6 AM to catch the 9 AM flight out of Male and spend a full day in Doha doing nothing. What a waste. Happy flying Qatar Air Sucks. Take it from a world traveler, stay away. |
| Submitted by: | Val 46 year-old :: Male Reviewer :: Chicago |
1 comments for this review
| Comment by: Mike Garvin From: GB April 23rd, 2009 |
Ref: Very bad experience with Qatar Airways Dear Sir/Madam, I would like to advise users of your website never to fly on Qatar Airways. I originally booked a flight to Delhi and back, one part of which Qatar Airways simply dropped a few days before I was due to fly out. They never contacted me about this as I only learned about it when I phoned their Gatwick number to enquire about an unrelated issue about the flights. As a replacement flight to the one they dropped (Doha to Gatwick), they put in place a flight that was supposed to fly out 11 hours later than the one originally scheduled. The result being that when I landed in Doha, I was denied a hotel room and had to contend with the dreadful food they give to passengers awaiting transfer in the Doha airport. The reason they gave for this is that the original booking I made never included a hotel room as the original transfer time in Doha was less that 8 hours. However, they, out-of-the-blue, canceled this flight and scheduled another one that was 19 hours after I landed in Doha, way over the 8 hours cut-off-point for a hotel. I tried enquiring about paying for a hotel out of my own pocket, but I was again even denied this information. The upshot of all this is that I was forced to spend 19 hours staring like a mad thing at the floor of an airport terminal. I had flown Qatar before this and thought their service was good. However, I, along with numerous friends, work colleagues and relatives to whom I have explained what happened to me, will not use this company ever again after the kind of appalling service I was subjected to. I hope you will agree and that your users should review any flight arrangements they have made now and in the future with this company based on my experience. In short, stay well clear of this "airline". Thanking you, Kind regards, Mike Garvin |
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