| Review: |
5-star service
If your ITALIAN traveling with children, think twice before booking tickets with QATAR Airways! My sister and her family were denied check-in at Rome due to insufficient documents. Under the Italian law, my niece travels under her mother's passport and has done so in the past. Upon check-in at Rome airport my sister was informed a picture of my niece on her passport was a requirement for immigration entry into Doha, despite that fact their final destination being Dubai. After contacting Qatar Airway's e-commerce support, the only so-called 'support' I received was an email highlighting the fine points of the booking I made which was to contact my Embassy for visa requirements before traveling. I contacted the Italian Embassies in UAE who could not tell me the specific requirements and eventually the Italian Embassy in Doha informed me the picture of my niece on her mother's passport is NOT a requirement at all, especially if the transit time is less than 2 hours. On the bottom of Qatar Airway's booking page is a IATA website link and after filling out the required fields (nationality, airport transit & final destination) the only information given is that a visa for Doha is not needed if the transit time is within 8 hours. There are NO specific requirements for children traveling under their mother's passport on the website. Also another great service Qatar Airways provides on their website is a 'visa & passport' page where again if the (nationality, airport transit & final destination) fields are entered the same search result as the above is given. Again, there are NO specific requirements for children traveling under their mother's passport. If after your investigation you decide to email Qatar Airways customer relations, think twice as the 5-star service is non-existence. Not once did I receive an email acknowledgement of my feedback and if your thinking of personally contacting them (speak to Jasmina) and she'll tell you she's investigating the incident and will get back to you. In fact no-one from customer relation has ever gotten back to me and instead it's me that's had to fork out the time and long distance calls. What I have failed to mention so far is that 2 days after my sister was due to fly out, Qatar Airways Rome office admitted fault and insisted my sister and family fly the following day. However return tickets with Emirates Airline had already been purchased and were non-refundable. What Qatar Airways Rome office did tell me was that the picture of my niece on her mother's passport is a requirement, but not by Doha International Airport, but the 5-star Airline itself who FAILED to mention the requirements on their website or links provided. Another thing I forgot to mention was that after my sister and her family were denied check-in, I contacted Qatar Airways ticketing number. I asked the girl the passport requirements for children traveling under their mother's passport, and the only information she could give me was that a visa is not required if transiting in Doha and as far as the specific passport requirements, I was advised to contact Doha International Airport Immigration office. So my question Qatar Airways is, "what are the specific requirements for ITALIAN children traveling under their mother's passport?" AGAIN if your ITALIAN or even any nationality at all, think twice before booking tickets with the so-called 5-star QATAR AIRWAYS. |
