| Reviewers Male / Female | Recommend Yes / No | Number of Reviews | In Flight Service | Terminal Service | Baggage Handling | Price | Total Average Rating |
| 1 / 1 | 0 / 2 | 2 | 8.00 | 1.00 | 1.00 | 5.00 | 3.75 |
| Date Submitted: | July 22, 2008 |
| Airline: | South African Airways |
| Country: | South Africa |
| In Flight Service: | 8 out of 10 |
| Terminal Service: | 1 out of 10 |
| Baggage Handling: | 1 out of 10 |
| Price: | 5 out of 10 |
| Recommend: | No |
| Review: | No luggage security or customer service On a flight from Durban connecting in Johannesburg to Victoria Falls, my luggage did not make it. It did not come for the duration of my 5 day trip and the airline claimed the luggage was lost until I got the Zambian minister of tourism involved and then the luggage was magically found and given to me on my RETURN but with stolen items. Customer service is non existent. All employees are rude and barely work. There are crime rings in the luggage handlers in Durban and Johannesburg and this is a common occurrance. No compensation thus far or apologies AT ALL. This airline should be kicked out of IATA. Comments [ 0 ] |
| Submitted by: | H 36 year-old :: Female Reviewer :: Virginia Beach |
| Date Submitted: | May 6, 2008 |
| Airline: | South African Airways |
| Country: | South Africa |
| In Flight Service: | 8 out of 10 |
| Terminal Service: | 1 out of 10 |
| Baggage Handling: | 1 out of 10 |
| Price: | 5 out of 10 |
| Recommend: | No |
| Review: | worst customer service ever I received the worst customer service of my life from South African Airways and i am not prone to exaggeration. I'll spare you the details of the whole story, in a nutshell i was without my luggage for 5 days while on vacation because of two SAA flight delays and what was either a lie to placate me or just really bad misinformation that came from a SAA agent. it cost me approx. $100 dollars in international phone calls and train tickets to the airport in Narita Japan to get my delayed/lost luggage. SAA has consistently denied me a genuine apology and any compensation for my time and money getting my luggage back. While trying to talk to any customer service agent on the phone or over email i was consistently treated rudely and promptly passed off to someone else who was equally as rude and unhelpful. Please reconsider using SAA as your carrier. Comments [ 0 ] |
| Submitted by: | Craig D. 31 year-old :: Male Reviewer :: Chicago, IL |
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