South African Airways |
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| Date Submitted: | November 25, 2009 |
| Airline: | South African Airways |
| Country: | South Africa |
| In Flight Service: | 5 out of 10 |
| Terminal Service: | 1 out of 10 |
| Accomodation: | 3 out of 10 |
| Price: | 1 out of 10 |
| Recommend: | No |
| Review: | SHIT SERVICE SAA has been my preferred travel airline, and it has been my preference for booking my current travel arrangements. However, I would like to register a complaint regarding my last two trips. Trip 1-London to South Africa I arrived at the check-in counter and my bag weighed 22kgs-I was told that I was only allowed 20 kgs and removed the 2kgs from my bags which ultimately was only my computer charges. I went through duty free and purchased a few items and added it into my hand luggage and whilst standing in the queue to board the aircraft the same indignant ground staff that was at the check-in desk called me out to re-weigh my bag. He then added that I was 3 kilos overweight and insisted that I pay for the 3 kilos. The way he handled the situation made me feel like I was some poor pheasant when actually the only reason why I wasn’t flying business class was I had a last minute ticket change. This service was not only rude it was undignified and disgraceful-pathetic actually. Trip 2-South Africa to London I arrived at Durban airport and I was informed that there was a few hours delay with the flight from JHB to London. I did inform the ground staff that I preferred to stay in Durban until confirmation was received when the aircraft would take off. They then confirmed the flight was delayed out of Washington and the flight would take off at 03.00 am to London. On arrival in JHB I went to the ticket desk-Bizarrely people booked on the SAME FLIGHT WERE BEING REALLOCATED SEATING ON OTHER aircraft BUT I WAS INFORMED BECAUSE I HAD A CHEAP DISCOUNTED TICKET I needed to wait until the next morning and needed to spend the night in a hotel. I then called the duty manager and he informed me that because I had a cheap discounted ticket there was absolutely nothing that he could do and was not willing to help me despite my plea to get to London for my brother’s engagement party. However, the cherry on the top of this disgrace was the hair found in my breakfast which was brought to the steward’s attention immediately!!!!!! Now you tell me if this is superior worthy service regardless of the amount of money I paid? I don’t expect anything for free but this is just unacceptable and I will be publishing this to every individual I know about your inferior service your airline offers and the way it treats ‘poor’ people. SHOCKING! |
| Submitted by: | Gerard 33 year-old :: Male Reviewer :: London UK |
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