| Review: |
worst customer service ever
I received the worst customer service of my life from South African Airways and i am not prone to exaggeration. I'll spare you the details of the whole story, in a nutshell i was without my luggage for 5 days while on vacation because of two SAA flight delays and what was either a lie to placate me or just really bad misinformation that came from a SAA agent. it cost me approx. $100 dollars in international phone calls and train tickets to the airport in Narita Japan to get my delayed/lost luggage. SAA has consistently denied me a genuine apology and any compensation for my time and money getting my luggage back. While trying to talk to any customer service agent on the phone or over email i was consistently treated rudely and promptly passed off to someone else who was equally as rude and unhelpful.
Please reconsider using SAA as your carrier. |
