| Date Submitted: |
June 8, 2008 |
| Airline: |
Swiss International Airlines |
| Country: |
Switzerland |
| In Flight Service: |
1 out of 10 |
| Terminal Service: |
5 out of 10 |
| Baggage Handling: |
6 out of 10 |
| Price: |
5 out of 10 |
| Recommend: |
No |
| Review: |
The entertainment system - is it worth anything?
According to the Senior Cabin Crew member on a recent flight trans Atlantic flight it’s worth nothing – at least that’s what he told my family when one of the systems did not work. His helpful comment was that the system is a “nice to have – you only pay for your seats”.
I am pleased to confirm that in the lead up to this the crew call buttons were functioning normally – but as the crew were ignoring them one wonders why Swiss bother to have them at all.
Subsequent approaches to Swiss have failed to prompt a response.
I have a piece of advice for anyone considering Swiss among their airline choices. Find an airline that understands customer service and tries to make the flight an enjoyable experience. As a fall back you could fly Swiss – but make sure you only pay for the seat and they don’t charge you any extra for the in-flight entertainment service!
NOTE: This review relates to Lufthansa subsidiary Swiss International Airlines - there was no option on this site to review Swiss directly
Comments [ 1 ] |
| Submitted by: |
Kiwi
43 year-old :: Male Reviewer :: Basel, Switzerland |
