Turkish Airlines |
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| Date Submitted: | February 17, 2011 |
| Airline: | Turkish Airlines |
| Country: | Turkey |
| In Flight Service: | 5 out of 10 |
| Terminal Service: | 1 out of 10 |
| Accomodation: | 1 out of 10 |
| Price: | 3 out of 10 |
| Recommend: | No |
| Review: | The worst customers service I had (and still having) a worse experience with Turkish Airlines. My camera was not admitted to the plane for security reasons and I was forced to leave it in the Tel-Aviv airport. The camera was subsequently transferred to the Turkish Airlines office in Tel-Aviv and from there....it mysteriously disappeared. It took me almost 3 weeks of constant calls and emails just to find out that the camera was in the TLV office after which it was "lost". My camera was Nikon D90 which costs more than 1000$ with some other valuable pieces of equipment inside of the camera case. I have never received any proper response from the Tel-Aviv office and only managed to find one reasonable person in Istanbul who was able to give me this information (please note that I myself don’t live in Istanbul, I live in Geneva). I submitted all the relevant receipts confirming the value of the camera to the airline. After 1 more month I received a very strange call from the Geneva office. The agent was unaware of the whole issue and she said that the airline would compensate me for the lost suitcase (!) 400$. When I explained that it was actually a new valuable camera and that I have given all the receipts to another agent, she was very surprised and promised to get back to me. No news. I contacted Tel-Aviv office again, asking to clarify who came up with the 400$ figure. The answer I got:"Tel Aviv office is not in charge of your complaint any more. Therefore, with all due respect, you should be in contact with the relevant office and departments that are in charge. Best regards, TURKISH AIRLINES - ISRAEL Baggage Claims Department" Their customer support does not exist and they don't value their customers. Once you have a problem it is impossible to solve it. They simply ignore you. Another interesting question is the "disappearance" of the camera. As things do not just disappear, I assume it was most likely stolen from the office. Conclusion is: Turkish Airlines hires highly unprofessional, irresponsible staff, who is capable of stealing expensive belongings of their customers. |
| Submitted by: | Maria 29 year-old :: Female Reviewer :: Geneva, Switzerland |
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