| Reviewers Male / Female | Recommend Yes / No | Number of Reviews | In Flight Service | Terminal Service | Baggage Handling | Price | Total Average Rating |
| 2 / 1 | 0 / 3 | 3 | 1.33 | 2.33 | 5.00 | 4.00 | 3.17 |
| Date Submitted: | March 16, 2011 |
| Airline: | British Airways |
| Country: | UK |
| In Flight Service: | 1 out of 10 |
| Terminal Service: | 5 out of 10 |
| Baggage Handling: | 6 out of 10 |
| Price: | 6 out of 10 |
| Recommend: | No |
| Review: | Nightmare! LGW-NAP in Euro Traveller I am a BA Silver member and I always fly business. Had good experiences with BA Club World travelling with my family. This time, for a short business trip with colleagues decided to fly economy: what a nightmare! After being publically insulted by some, very rude, member of the crew, I wrote a long complaint to BA Customer Service. I have been waiting four months to receive a response. The letter I received left me speechless. Per my request for apologies from the crew, they answered stating that the members of the crew, as reported by them, were nice and polite with me and I was rude with them, (similar to asking a little kid if he had been in the cookie jar.) The basic rule of customer service is “the client is always right”, BA Customer service changed it to “the staff is always right”. After being humiliated by the crew, I was also insulted by the customer care department. I have 420.000 miles with BA but, after experiencing their customer care and, after realizing that being a frequent flyer does not make any difference for them, I have decided not to fly anymore with BA. Luckily, the alternatives are vast and varied. I am a frequent flyer with AF and LH too, I have never had a problem with them. Planes are newer, service on board is much better and Lufthansa offers Flynet (wifi access) on the long haul flights … and your luggage never gets lost! My suggestion: AVOID BA at all costs! Comments [ 0 ] |
| Submitted by: | G Acampora 46 year-old :: Male Reviewer :: Italy |
| Date Submitted: | March 9, 2011 |
| Airline: | British Airways |
| Country: | UK |
| In Flight Service: | 1 out of 10 |
| Terminal Service: | 1 out of 10 |
| Baggage Handling: | 7 out of 10 |
| Price: | 1 out of 10 |
| Recommend: | No |
| Review: | BA Disaster BA0011 Heathrow T3 London – Changi Singapore, Premium Economy. Booked this flight well in advance and went for Premium Economy so that seats could be chosen in advance, greater seat size which would allow us to sleep and for better service, entertainment, inclusive drinks, better food and ability to upgrade to business using my thousands of BA air miles. This was a BIG mistake!! After completing the booking online using my Visa Card and paying £800 more than the economy seat per person, I was informed that I could only choose seats if I paid an extra £25 per person. I thought that very much a penny pinching attempt by BA and decided to use air miles to upgrade to business. However, after contacting the relevant department at BA and complaining through my BA Executive Club account, I was once again told that I could not upgrade using miles but could pay an extra £1700 each on top of the money already paid. I asked why my miles could not be used and apparently even though I had paid for Premium Economy this was not good enough to use miles to upgrade. I was a BA Silver member until recently when I switched to Star Alliance for business because of difficulties with BA in the past. I still have thousands of BA Miles but have never once been able to use them to upgrade a flight. They just make it so difficult but there are always upgrades available for cash. Their air mile reward scheme is a joke compared to other airlines. Now stuck with Premium Economy I worried a little about having seats together because my new wife had never flown long haul before and was somewhat nervous. I logged on to BA for online check in exactly 24 hours before the flight was leaving. There was nowhere on the plane in Premium Economy where seats together were available. Telephoning made no difference except for being told to go to the airport early and talk to staff there and then. So I duly arrived 6 hours early to ensure seats together. Staff at the airport told me I would have to wait until check in opened which was to be 3 hours prior to flight!!!!!!!!!!! We had to hang around for 3 hours in Terminal 3, which is a filthy unfriendly airport compared to even Cambodia, Laos, and Chennai in India, all of which I have recently visited, the toilets floors in T3 were awash with urine and dropped rubbish and were not cleaned in the whole 3 hours we had to hang around, although the “cleaning staff did tick their toilet cleaned list”. After 3 hours waiting we went to the check in desk and were told “sorry full flight, you will have to sit apart”. Not just apart but on opposite sides of the plane 4 rows apart. The only concession being “ask attendants on the plane”. We boarded and asked an attendant who said and I quote” Sorry I’m too busy right now, why don’t you go and ask someone if they will change seats with you” This was the service we received from what is supposed to be the flagship airline of Great Britain. Throughout all this I never raised my voice, I was polite and very “British”, shouting and arguing never achieves anything but apparently neither does following the “rules”. The flight itself was terrible, we eventually found two chaps with seats in the middle of the middle row of four seats who changed with us, thank you gentlemen. However the seats were very uncomfortable, the food resembled stewed school dinners from the 1960’s and was exactly the same as in economy. We were only offered alcoholic drinks three times during the flight, two of these at meal times, (sorry – slop time.) Entertainment was the same as economy, service was rather brusque and mechanical and being stuck in the centre two seats of four made it extremely difficult to move around to go to the loo or to exercise for DVT prevention. The reason for our trip to the SE of Asia is not totally for leisure, my wife is a child psychologist and we are at present doing voluntary work at our own expense at an Orphanage in Thailand, having also been to one in Cambodia. I say this not to make us seem altruistic but because we see some of the poorest people in the world who have nothing but still manage to have some semblance of a happy life and are without exception always willing to give what little they have to strangers and always offer their help and friendship. British Airways once had a similar ethos and truly were the Flagship Airline of Great Britain. Unfortunately they have now become an embarrassment to British people with their greedy, selfish, uncaring attitude. In the last few months I have flown with Airasia, Tiger Airways, Jet Star, Flybe and Ryan air; all low-cost airlines, all gave better service than BA. The experience we suffered has completely put us off using BA in the future. We thought that Premium economy meant something but it only means very slightly bigger seats, everything else is as in economy so we paid an extra £1600.00 for the slightly larger seats and had to fight tooth and nail with BA to sit together being saved only by two real gentlemen who felt for our plight much more than BA did. This report is given in my own considered opinion having suffered the worst flying experience of my life; it details my own personal feelings and should not be taken as the general standard of any services mentioned herein. Comments [ 0 ] |
| Submitted by: | MGW 50 year-old :: Male Reviewer :: England |
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