| Reviewers Male / Female | Recommend Yes / No | Number of Reviews | In Flight Service | Terminal Service | Baggage Handling | Price | Total Average Rating |
| 7 / 1 | 3 / 5 | 8 | 5.12 | 5.87 | 5.87 | 6.37 | 5.81 |
| Date Submitted: | May 21, 2011 |
| Airline: | Delta Air Lines |
| Country: | US |
| In Flight Service: | 5 out of 10 |
| Terminal Service: | 5 out of 10 |
| Baggage Handling: | 5 out of 10 |
| Price: | 1 out of 10 |
| Recommend: | No |
| Review: | Bad Policy, Worse Customer Service Several weeks before my sister's wedding in Indianapolis, I booked round trip tickets from Atlanta to Indianapolis for my wife and I. The flight from Atlanta was in the morning, but my wife had a meeting come up at work that caused us to have to move it. The flight I originally booked was around 10am, and when I called customer service to have it changed I was told that my only option was to pay a $150 change fee per ticket to move the first leg back to 2pm. This of course was more than the cost of the round trip tickets to begin with, so I suggested I book a one way ticket to Indianapolis and fly back on my original return flight. I was told rather rudely I was free to do so, but customer care would not help me, so I booked the one way flight elsewhere. After flying to Indianapolis and attending my sister's wedding, my wife and I prepared for our return flight on May 14th only to find online check-in not working. I called customer care again, and was told that the entire flight was cancelled because I didn't take the first leg. I was told it would cost the $150 per ticket to have my tickets reinstated, which I feel is absurd given that these were tickets I paid for and always intended to use, and was told I would be able to use. After asking to speak to a manager I was passed from ticketing to award tickets to reissuing and back repeatedly. Finally after 40 minutes I felt defeated and asked that they reissue the tickets. After 10 minutes on hold, the agent came back to tell me that the same level of tickets were no longer available on my original flight home or any other flights that day, but I could pay ~$360 per ticket to fly home that day. When I suggested that it would be cheaper to buy one way tickets on the flight ($221), they again said that they couldn't help me with that. Eventually I found a manager that understood my predicament and frustration and she offered my original tickets be reissued for $100 per ticket which I accepted just to get home. But then she transferred me to reissuing and the woman in reissuing put me on hold and somehow I wound up back with the first line of customer care who had no idea what my problem was or how to help me. I can't help but feel that Delta did not care at all about me as a customer, and not one person was given the authority or capacity to fix the problem. Not only is the policy bad, but the customer service at Delta is the worst I've ever experienced. I have always disliked the other main Atlanta airlines and been loyal to Delta, but this has changed my perception altogether. From this point on, I will be flying other airlines any time I am not forced to fly Delta for business. Comments [ 0 ] |
| Submitted by: | Belson 26 year-old :: Male Reviewer :: Atlanta |
| Date Submitted: | April 25, 2010 |
| Airline: | Delta Air Lines |
| Country: | US |
| In Flight Service: | 1 out of 10 |
| Terminal Service: | 1 out of 10 |
| Baggage Handling: | 1 out of 10 |
| Price: | 6 out of 10 |
| Recommend: | No |
| Review: | Do not take Delta if you want to actually fly Worst airline in the world. 3 stars of crap. Didn't bother to tell us our flight had been changed. We called, by chance, and they couldn't find us a flight on the days we were supposed to depart or return. No big deal, just a family trip with two kids we had planned for 7 months. Wonder what would have happened had we not called and showed up the day of the flight? Good luck if you decide to go with these scam artists. I hope they go bankrupt and Southwest or Jet Blue take over the skies. Leave flying to people who can run an organization. Comments [ 0 ] |
| Submitted by: | Michael 37 year-old :: Male Reviewer :: Andover, MA |
| Date Submitted: | October 15, 2009 |
| Airline: | Delta Air Lines |
| Country: | US |
| In Flight Service: | 10 out of 10 |
| Terminal Service: | 10 out of 10 |
| Baggage Handling: | 10 out of 10 |
| Price: | 10 out of 10 |
| Recommend: | Yes |
| Review: | Best airline to take to the skies! I have flown with Delta close to 200 times. My most recent flight was between MCO and LAS via ATL. The check-in process was very easy and quick, also boarding was very sress free. The flight was nice with a very clean cabin and a great crew. The seats were very comfortable and there was a lot of leg room to spare. I have never had a cup as big as the one you recieve with Delta, also a varaity of snacks were available. I had a great experiance with this airline and I hope to travel with them more. Comments [ 0 ] |
| Submitted by: | sirflysalot 20 year-old :: Male Reviewer :: Orlando |
| Date Submitted: | August 17, 2009 |
| Airline: | Delta Air Lines |
| Country: | US |
| In Flight Service: | 2 out of 10 |
| Terminal Service: | 5 out of 10 |
| Baggage Handling: | 5 out of 10 |
| Price: | 5 out of 10 |
| Recommend: | No |
| Review: | Bad service makes Delta Business class not worth t Too bad this tacky southern giant took over nwa. NWA had its problems but inedible food, inattentive service and dysfunctional equipment were not among them. On my recent business class flight to the UK--I found that the service was extremely slow (they go up the right aisle, then come back down the left), the food was really, epically terrible, the video system repeatedly crashed, my seat did not work, and they forced us to close the cabin windows for 5 hours on a flight in broad daylight after we had just gotten up. I guess it's easier to manage the cattle if we put them down for a nap. The little extras one expects on business class flight simply weren't there. I was very hungry, found it impossible to work, and thank goodness I had an IPOd or I would have been sitting in the dark with nothing to do. Fortunately I am moving away from the Detroit area and will not be forced to take inferior Delta again. Comments [ 0 ] |
| Submitted by: | Yanesan 58 year-old :: Female Reviewer :: E. Lansing |
| Date Submitted: | June 23, 2009 |
| Airline: | Delta Air Lines |
| Country: | US |
| In Flight Service: | 10 out of 10 |
| Terminal Service: | 10 out of 10 |
| Baggage Handling: | 10 out of 10 |
| Price: | 10 out of 10 |
| Recommend: | Yes |
| Review: | Awesome, amazing, the best. This is a great airline and should be given an award. The cabins are very pleasant and always clean. The crews are great they are always smiling and willing to help. The cups they give are surprisingly large. I will never fly on any other airline except Delta. Comments [ 0 ] |
| Submitted by: | 5 star traveler 46 year-old :: Male Reviewer :: USA |
| Date Submitted: | June 23, 2009 |
| Airline: | Delta Air Lines |
| Country: | US |
| In Flight Service: | 10 out of 10 |
| Terminal Service: | 10 out of 10 |
| Baggage Handling: | 10 out of 10 |
| Price: | 10 out of 10 |
| Recommend: | Yes |
| Review: | Best airline ever This airline is great I fly with them all the time and you should too. The cabins are always clean and the seats are exceptionally comfortable. he crews are very professional and pleasant. Also I have never ever had a problem with lost baggage or theft they actually have one of the least percentage of lost baggage of any airline. Comments [ 0 ] |
| Submitted by: | John 34 year-old :: Male Reviewer :: USA |
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