Southwest Airlines |
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| Date Submitted: | May 15, 2011 |
| Airline: | Southwest Airlines |
| Country: | US |
| In Flight Service: | 9 out of 10 |
| Terminal Service: | 1 out of 10 |
| Accomodation: | 5 out of 10 |
| Price: | 9 out of 10 |
| Recommend: | No |
| Review: | I'll be flying their competitors from now on On my way to L.A., my 1 hour flight was delayed 2 hours. On my way back, it was a 3 hr delay. As virtually all SW flights were delayed that day, Burbank airport was chaos. The gate attendants must be tired of dealing w/ the maintenance delays, as they were rude, and outright lied about what other flights were available and how to get on them. Not just to me, but to many on my flight. An attendant said it was the same in San Jose where she had to hang out for the new airplane to arrive. The delay meant I couldn't catch the last shuttebus to my house-over 100 miles from the airport. U.S. Airways volunteered to pay for a taxi and hotel so I could take the bus the next day when we hit a weather dealy. SW refused to pay for a hotel, even tho this was a maintenance delay-totally their fault!!! So SW is no longer maintaining its planes (this is the airline that had a hole in a plane recently), it's customer service reps are taking it out on the customers, and SW won't reimburse its customers for its own delays. I will be taking other airlines from now on. |
| Submitted by: | Karen 50 year-old :: Female Reviewer :: Northern AZ |
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