| Reviewers Male / Female | Recommend Yes / No | Number of Reviews | In Flight Service | Terminal Service | Baggage Handling | Price | Total Average Rating |
| 1 / 1 | 1 / 1 | 2 | 4.50 | 4.50 | 5.50 | 5.00 | 4.88 |
| Date Submitted: | July 8, 2010 |
| Airline: | United Airlines |
| Country: | US |
| In Flight Service: | 1 out of 10 |
| Terminal Service: | 1 out of 10 |
| Baggage Handling: | 2 out of 10 |
| Price: | 1 out of 10 |
| Recommend: | No |
| Review: | Left us stranded We were travelling to my son's wedding in San Diego. We booked our travel through your company 6 months before our travel date. We also checked with the airlines the day before we left. When we got to the airport, my husband was put on standby. After we left, unbeknownst to us since we had no internet access our flight home was cancelled. They had our phone number and never bothered to call to be sure we were not stranded. We had no knowledge of the cancelled flight and because of the negligence of your company were stranded and unable to return home. It turned a wonderful event into a nightmare. Both ways there were problems. We are letting all know through word of mouth and travel sites not to trust your company. Your management of our trip was unacceptable, and your employees were of no help in getting us home. You have a responsibility to those who book through you and you abrogated that responsibility. I will continue to pound the drum and keep others safe! Comments [ 0 ] |
| Submitted by: | Wedding Blues 60 year-old :: Female Reviewer :: westminster Md |
| Date Submitted: | September 22, 2007 |
| Airline: | United Airlines |
| Country: | US |
| In Flight Service: | 8 out of 10 |
| Terminal Service: | 8 out of 10 |
| Baggage Handling: | 9 out of 10 |
| Price: | 9 out of 10 |
| Recommend: | Yes |
| Review: | Not too little, not too much. United Airlines has always been one of my favorite airlines. Its not because its the cheapest and not because they have the newest features on their planes. The reason is, they have great consistency. You can always expect the same service every time. They do also look out for their customers. I would rate them as an overall well rounded airline. Lastly, the food is so so and short trips(4 hours) charge for anything more than nuts and soda. Comments [ 0 ] |
| Submitted by: | Joe 23 year-old :: Male Reviewer :: Los Angeles, Ca. |
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