| Reviewers Male / Female | Recommend Yes / No | Number of Reviews | In Flight Service | Terminal Service | Baggage Handling | Price | Total Average Rating |
| 1 / 0 | 0 / 1 | 1 | 1.00 | 1.00 | 1.00 | 7.00 | 2.50 |
| Date Submitted: | August 2, 2009 |
| Airline: | Virgin America |
| Country: | US |
| In Flight Service: | 1 out of 10 |
| Terminal Service: | 1 out of 10 |
| Baggage Handling: | 1 out of 10 |
| Price: | 7 out of 10 |
| Recommend: | No |
| Review: | Difficult Life Situation, Unsympathetic Airline I purchased 3 tickets that cost around $1,500, and my partner had a serious medical emergency that prevented us from taking the trip. I canceled two weeks in advance, and requested a refund. The refund was denied. I was unable to use the credit due to this ongoing health condition, and because I rarely fly. They were unwilling to refund even after I faxed in a note from my partner's doctor. (I have since faxed in other verification of several other hospital stays.) During one communication with Guest Services customer service rep, I was told that the credit expired in August, when, in fact, most of it expired one month earlier. This led to most of my credit expiring. I have asked for an extension on the credit, so I could try to sell the credit to a third party at a discount. (I wish I could use the credit for flights, but, I'm just not in a situation where we could do that.) So far, the request has been denied and I'm losing hope. I think Virgin America is being unfair -- I canceled on time, and did not preclude their re-selling the seats. I acted in good faith on the information I was told. I think the policies are unreasonable and the staff and management are being inflexible and inhumane in this situation. Virgin America is profiting $1,500, getting my money without rendering any service. Comments [ 0 ] |
| Submitted by: | jk2001 40 year-old :: Male Reviewer :: Los Angeles, CA |
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