Latest Reviews for International Airlines |
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| Date Submitted: | October 21, 2011 |
| Airline: | Luxair |
| In Flight Service: | 5 out of 10 |
| Terminal Service: | 1 out of 10 |
| Baggage Handling: | 5 out of 10 |
| Price: | 1 out of 10 |
| Recommend: | No |
| Review: | Air Piracy Luxair refused to honor our E-tickets which they had confirmed the day before, as well as all other hard documentation of tickets and payment being made. They forced us to buy new tickets at $500 each to fly from Luxembourg to Munich, 265 miles, to make our other flights on to the US. They continue to give no explanation and refuse a refund for the outlandishly expensive second set of tickets. Comments [ 0 ] |
| Submitted by: | Grumpy 61 year-old :: Male Reviewer :: Cookeville, TN US |
| Date Submitted: | September 20, 2011 |
| Airline: | Emirates |
| In Flight Service: | 5 out of 10 |
| Terminal Service: | 4 out of 10 |
| Baggage Handling: | 4 out of 10 |
| Price: | 5 out of 10 |
| Recommend: | No |
| Review: | Beware of Emirates "by weight" checked bag policy I was attending Cape Town Univ as an exchange student & found a cheap one-way fare CPT to Paris ($570) to meet my parents for a few leisure days before returning home with them to the USA on a separate ticket. Unfortunately I became a victim of Emirates’ strict checked baggage allowance. I am used to checking bags & paying “by piece” with a flat overweight fee, but since my USA destination was not on my Emirates ticket, I was subjected to their “by weight” policy. Emirates’ policy is 30 kg maximum for all checked bags & their excess baggage rate is ZAR600/kg. I had 1 bag at 30 kg and a second bag at 28 kg, so the fee was close to $2,400! I was horrified since my fare was only a fourth of the cost. To Emirates’ credit, they took pity on me & made an exception & only charged $800, which is still excessive in my opinion. I hope someone can learn from my experience. When choosing an airline, read all of the fine print & determine upfront all of the fees that may be added to see what you’re ultimately paying for, because sometimes that cheap fare doesn’t end up so cheap after all. Comments [ 0 ] |
| Submitted by: | Hard-working student 21 year-old :: Female Reviewer :: Pittsburgh, PA, USA |
| Date Submitted: | June 6, 2011 |
| Airline: | Korean Air |
| In Flight Service: | 10 out of 10 |
| Terminal Service: | 10 out of 10 |
| Baggage Handling: | 10 out of 10 |
| Price: | 10 out of 10 |
| Recommend: | Yes |
| Review: | Excellent Service Flight from Seattle to Manila and then to Pusan and Seoul. Everything from the comfort to food was the best! Comments [ 0 ] |
| Submitted by: | Jason 36 year-old :: Male Reviewer :: Porltand, Oregon, USA |
| Date Submitted: | May 23, 2011 |
| Airline: | LAN Airlines |
| In Flight Service: | 3 out of 10 |
| Terminal Service: | 3 out of 10 |
| Baggage Handling: | 3 out of 10 |
| Price: | 1 out of 10 |
| Recommend: | No |
| Review: | Two tiers price policy Take notice that Lan, operating within Peru, has a two tiers price policy. Foreign or "extranjero" pay 2/3 more than Peruvian or "nacional". For example a two way flight from Lima to Cusco, it will cost a Peruvian $117 while a tourist will pay $419. This is like Peter robbing Paul to give Juan a price break. Lan is the only international airline that I know that practiced this discriminatory and biased tariff. Avoid Lan while traveling within Peru....Look for Star Peru or Taca airlines that have a one price for all policy. Comments [ 0 ] |
| Submitted by: | Amador 34 year-old :: Male Reviewer :: Puerto Rico |
| Date Submitted: | May 21, 2011 |
| Airline: | Delta Air Lines |
| In Flight Service: | 5 out of 10 |
| Terminal Service: | 5 out of 10 |
| Baggage Handling: | 5 out of 10 |
| Price: | 1 out of 10 |
| Recommend: | No |
| Review: | Bad Policy, Worse Customer Service Several weeks before my sister's wedding in Indianapolis, I booked round trip tickets from Atlanta to Indianapolis for my wife and I. The flight from Atlanta was in the morning, but my wife had a meeting come up at work that caused us to have to move it. The flight I originally booked was around 10am, and when I called customer service to have it changed I was told that my only option was to pay a $150 change fee per ticket to move the first leg back to 2pm. This of course was more than the cost of the round trip tickets to begin with, so I suggested I book a one way ticket to Indianapolis and fly back on my original return flight. I was told rather rudely I was free to do so, but customer care would not help me, so I booked the one way flight elsewhere. After flying to Indianapolis and attending my sister's wedding, my wife and I prepared for our return flight on May 14th only to find online check-in not working. I called customer care again, and was told that the entire flight was cancelled because I didn't take the first leg. I was told it would cost the $150 per ticket to have my tickets reinstated, which I feel is absurd given that these were tickets I paid for and always intended to use, and was told I would be able to use. After asking to speak to a manager I was passed from ticketing to award tickets to reissuing and back repeatedly. Finally after 40 minutes I felt defeated and asked that they reissue the tickets. After 10 minutes on hold, the agent came back to tell me that the same level of tickets were no longer available on my original flight home or any other flights that day, but I could pay ~$360 per ticket to fly home that day. When I suggested that it would be cheaper to buy one way tickets on the flight ($221), they again said that they couldn't help me with that. Eventually I found a manager that understood my predicament and frustration and she offered my original tickets be reissued for $100 per ticket which I accepted just to get home. But then she transferred me to reissuing and the woman in reissuing put me on hold and somehow I wound up back with the first line of customer care who had no idea what my problem was or how to help me. I can't help but feel that Delta did not care at all about me as a customer, and not one person was given the authority or capacity to fix the problem. Not only is the policy bad, but the customer service at Delta is the worst I've ever experienced. I have always disliked the other main Atlanta airlines and been loyal to Delta, but this has changed my perception altogether. From this point on, I will be flying other airlines any time I am not forced to fly Delta for business. Comments [ 0 ] |
| Submitted by: | Belson 26 year-old :: Male Reviewer :: Atlanta |
| Date Submitted: | May 15, 2011 |
| Airline: | Southwest Airlines |
| In Flight Service: | 9 out of 10 |
| Terminal Service: | 1 out of 10 |
| Baggage Handling: | 5 out of 10 |
| Price: | 9 out of 10 |
| Recommend: | No |
| Review: | I'll be flying their competitors from now on On my way to L.A., my 1 hour flight was delayed 2 hours. On my way back, it was a 3 hr delay. As virtually all SW flights were delayed that day, Burbank airport was chaos. The gate attendants must be tired of dealing w/ the maintenance delays, as they were rude, and outright lied about what other flights were available and how to get on them. Not just to me, but to many on my flight. An attendant said it was the same in San Jose where she had to hang out for the new airplane to arrive. The delay meant I couldn't catch the last shuttebus to my house-over 100 miles from the airport. U.S. Airways volunteered to pay for a taxi and hotel so I could take the bus the next day when we hit a weather dealy. SW refused to pay for a hotel, even tho this was a maintenance delay-totally their fault!!! So SW is no longer maintaining its planes (this is the airline that had a hole in a plane recently), it's customer service reps are taking it out on the customers, and SW won't reimburse its customers for its own delays. I will be taking other airlines from now on. Comments [ 0 ] |
| Submitted by: | Karen 50 year-old :: Female Reviewer :: Northern AZ |
| Date Submitted: | May 6, 2011 |
| Airline: | Korean Air |
| In Flight Service: | 1 out of 10 |
| Terminal Service: | 1 out of 10 |
| Baggage Handling: | 1 out of 10 |
| Price: | 2 out of 10 |
| Recommend: | No |
| Review: | Korean Air okays International Kidnapping Korean Airlines secretly and illegally permitted mother and baby to leave Philippines to travel to United States. Father still doesn't know where wife and baby are but suspect Virginia.NO consent letter by father. Flight was Nov 3, 2010. NO apology or assistance from Korean Airlines. Comments [ 0 ] |
| Submitted by: | Genlap 46 year-old :: Male Reviewer :: Cebu, Philippines |
| Date Submitted: | April 18, 2011 |
| Airline: | Pakistan International Airlines |
| In Flight Service: | 7 out of 10 |
| Terminal Service: | 7 out of 10 |
| Baggage Handling: | 8 out of 10 |
| Price: | 10 out of 10 |
| Recommend: | Yes |
| Review: | Economical with reasonable service For the price of tickets , good service, cheapest business class tickets. food is good, Business class service is very good. Planes on the nort american routes are the new 777 which are terrific. Comments [ 0 ] |
| Submitted by: | Syed I Shaukat 42 year-old :: Male Reviewer :: United States |
| Date Submitted: | March 30, 2011 |
| Airline: | Cathay Pacific |
| In Flight Service: | 2 out of 10 |
| Terminal Service: | 3 out of 10 |
| Baggage Handling: | 5 out of 10 |
| Price: | 4 out of 10 |
| Recommend: | No |
| Review: | Loyalty Means Nothing I have been a loyal Cathay Pacific customer for over 10 years flying from NY's JFK to Hong Kong. They have been great till they partnered with American Airlines flying to Hong Kong in the past few years. Not only has their prices gone up significantly more than the other airlines but the service and the perks that made me a repeat customer has totally gone away. On my most recent flight from NY to HK, I paid extra to get an exit seat so I can have more leg room. Didn't know why there was cold air coming in by the door but it was so cold and unbearable that I asked the flight attendant to move me to any other seat, even the cheaper economy seats. All I got was an extra blanket which I used to block off the cold wind coming in. Even the passenger next to me felt cold. Early February, one of my family member received an email from Cathay Pacific's Marco Polo Club, which is for elite members who travel frequently. I am also a Marco Polo member but didn't get that email. The email was a promotional offer for members to receive double miles if they travel between February and April. I figured since I was a member also, that email may have been lost or deleted so I wrote to ask about it. I told them I was planning to travel in May but will definitely move my dates up if I get the double miles also. After numerous emails and 3 phone calls, I got the same answer telling me it was a promotion sent out to random members. I accepted the explanation and didn't think much about it till some of my other friends told me they also received the same promotion. That got me curious so I called my other travel companions which, like me, flew back and forth 4 times within the last 10 months to see if they received that email. Neither one of us got that promotional email. Right away I called Cathay Pacific Airways in Hong Kong to express my dismay. I asked if the promotion was intentionally targeted to customers that hasn't flown with Cathay Pacific for a year or more because the friends that received the promotion hasn't flown on Cathay Pacific for 1 year, and all they kept saying was it's not targeted to anyone specific, it's random. I called and wrote them letting them know how displeased I was and that they are obviously lying to me...that is just too much of a coincidence as to who got the email and who didn't. But they just said there was nothing they can do for me. Also would like to let everyone know that the miles we use to accumulate to use for upgrades to Business Class seats? Well, let's say, after the American Airline partnership, "Good Luck". Upgrades using miles not only have blackout dates and are very limited but make sure you have the right class economy ticket or you will have to pay more for that same economy ticket to get a class where you can use miles to upgrade. Only reason I'm giving them a star instead of none is because they "were" pretty good "Once upon a time" Comments [ 0 ] |
| Submitted by: | ww 50 year-old :: Male Reviewer :: New York, NY |
| Date Submitted: | March 18, 2011 |
| Airline: | JAL |
| In Flight Service: | 9 out of 10 |
| Terminal Service: | 7 out of 10 |
| Baggage Handling: | 8 out of 10 |
| Price: | 10 out of 10 |
| Recommend: | Yes |
| Review: | Value for Money The service on this flight was excellent, the flight was on time, the meals were great, the lounges brilliant. The aircraft was clean and well maintained. The only minor issue, not the largest selection of entertainment. Comments [ 0 ] |
| Submitted by: | Alex 38 year-old :: Male Reviewer :: Sydney |
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