Latest Reviews for International Airlines |
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| Date Submitted: | August 17, 2010 |
| Airline: | Kingfisher Airlines |
| In Flight Service: | 3 out of 10 |
| Terminal Service: | 3 out of 10 |
| Baggage Handling: | 1 out of 10 |
| Price: | 1 out of 10 |
| Recommend: | No |
| Review: | Worst experience ever- This was our first time travelling with Kingfisher airlines. However for one of our connecting flights from Mumbai-Ahmedabad they cancelled the flights for 2 consecutive days without any notice. When we called Kingfisher airlines they said there was nothing they could do and would refund our money. After we complained and complained they said ok they"ll try to find us another alternative and offered us reservation on Jet Airlines however that flight was 9 hours after the original kingfisher flight. When we requested accommodation since we have an infant and a child travelling with us - they refused to provide us any accomodation and the worst part was that Jet airlines only allowed 1 suitcase per person. Since we were travelling internationally Jet said that we"d have to pay extra for baggage. When we talked to Kingfisher again - they said there was nothing they could do and were not willing to help at all even though it was their airline who cancelled the flight and after a lot of complaining they decided to put us on Jet. Very disappointed with the service! Comments [ 0 ] |
| Submitted by: | Rathod 26 year-old :: Female Reviewer :: Canada |
| Date Submitted: | July 27, 2010 |
| Airline: | Qatar Airways |
| In Flight Service: | 1 out of 10 |
| Terminal Service: | 1 out of 10 |
| Baggage Handling: | 1 out of 10 |
| Price: | 1 out of 10 |
| Recommend: | No |
| Review: | 5-star service If your ITALIAN traveling with children, think twice before booking tickets with QATAR Airways! My sister and her family were denied check-in at Rome due to insufficient documents. Under the Italian law, my niece travels under her mother's passport and has done so in the past. Upon check-in at Rome airport my sister was informed a picture of my niece on her passport was a requirement for immigration entry into Doha, despite that fact their final destination being Dubai. After contacting Qatar Airway's e-commerce support, the only so-called 'support' I received was an email highlighting the fine points of the booking I made which was to contact my Embassy for visa requirements before traveling. I contacted the Italian Embassies in UAE who could not tell me the specific requirements and eventually the Italian Embassy in Doha informed me the picture of my niece on her mother's passport is NOT a requirement at all, especially if the transit time is less than 2 hours. On the bottom of Qatar Airway's booking page is a IATA website link and after filling out the required fields (nationality, airport transit & final destination) the only information given is that a visa for Doha is not needed if the transit time is within 8 hours. There are NO specific requirements for children traveling under their mother's passport on the website. Also another great service Qatar Airways provides on their website is a 'visa & passport' page where again if the (nationality, airport transit & final destination) fields are entered the same search result as the above is given. Again, there are NO specific requirements for children traveling under their mother's passport. If after your investigation you decide to email Qatar Airways customer relations, think twice as the 5-star service is non-existence. Not once did I receive an email acknowledgement of my feedback and if your thinking of personally contacting them (speak to Jasmina) and she'll tell you she's investigating the incident and will get back to you. In fact no-one from customer relation has ever gotten back to me and instead it's me that's had to fork out the time and long distance calls. What I have failed to mention so far is that 2 days after my sister was due to fly out, Qatar Airways Rome office admitted fault and insisted my sister and family fly the following day. However return tickets with Emirates Airline had already been purchased and were non-refundable. What Qatar Airways Rome office did tell me was that the picture of my niece on her mother's passport is a requirement, but not by Doha International Airport, but the 5-star Airline itself who FAILED to mention the requirements on their website or links provided. Another thing I forgot to mention was that after my sister and her family were denied check-in, I contacted Qatar Airways ticketing number. I asked the girl the passport requirements for children traveling under their mother's passport, and the only information she could give me was that a visa is not required if transiting in Doha and as far as the specific passport requirements, I was advised to contact Doha International Airport Immigration office. So my question Qatar Airways is, "what are the specific requirements for ITALIAN children traveling under their mother's passport?" AGAIN if your ITALIAN or even any nationality at all, think twice before booking tickets with the so-called 5-star QATAR AIRWAYS. Comments [ 0 ] |
| Submitted by: | VS 35 year-old :: Male Reviewer :: UAE |
| Date Submitted: | July 15, 2010 |
| Airline: | Ukraine International Airlines |
| In Flight Service: | 7 out of 10 |
| Terminal Service: | 7 out of 10 |
| Baggage Handling: | 5 out of 10 |
| Price: | 9 out of 10 |
| Recommend: | Yes |
| Review: | good airline i have flown uia [gatwick kiev ] many times , always on time clean aircraft good food , aircrew always happy free bar and a very good ticket price much better than ba , i would reconmend this airline to anyone Comments [ 0 ] |
| Submitted by: | bagot13 52 year-old :: Male Reviewer :: england |
| Date Submitted: | July 8, 2010 |
| Airline: | United Airlines |
| In Flight Service: | 1 out of 10 |
| Terminal Service: | 1 out of 10 |
| Baggage Handling: | 2 out of 10 |
| Price: | 1 out of 10 |
| Recommend: | No |
| Review: | Left us stranded We were travelling to my son's wedding in San Diego. We booked our travel through your company 6 months before our travel date. We also checked with the airlines the day before we left. When we got to the airport, my husband was put on standby. After we left, unbeknownst to us since we had no internet access our flight home was cancelled. They had our phone number and never bothered to call to be sure we were not stranded. We had no knowledge of the cancelled flight and because of the negligence of your company were stranded and unable to return home. It turned a wonderful event into a nightmare. Both ways there were problems. We are letting all know through word of mouth and travel sites not to trust your company. Your management of our trip was unacceptable, and your employees were of no help in getting us home. You have a responsibility to those who book through you and you abrogated that responsibility. I will continue to pound the drum and keep others safe! Comments [ 0 ] |
| Submitted by: | Wedding Blues 60 year-old :: Female Reviewer :: westminster Md |
| Date Submitted: | July 8, 2010 |
| Airline: | Virgin Atlantic Airways |
| In Flight Service: | 1 out of 10 |
| Terminal Service: | 1 out of 10 |
| Baggage Handling: | 1 out of 10 |
| Price: | 1 out of 10 |
| Recommend: | No |
| Review: | not my problem Customer Service should be measured by how you treat a customer with a problem. While I do not blame VA for this whole mess I wish that their Ticketing staff at SFO had shown some initiative and commitment instead of bouncing us away repeatedly until we missed our flight. Comments [ 0 ] |
| Submitted by: | Marix 25 year-old :: Male Reviewer :: Sacramento, CA |
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