Latest Reviews for International Airlines |
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| Date Submitted: | August 18, 2008 |
| Airline: | LAN Airlines |
| In Flight Service: | 1 out of 10 |
| Ground Service: | 1 out of 10 |
| Baggage Handling: | 1 out of 10 |
| Price: | 2 out of 10 |
| Recommend: | No |
| Review: | LAN: Ripping Off Americans Poor customer service. Sets arbitrary conditions on flights. Staff is not helpful. They charge almost double if you are calling from US. They have no qualms about charging you beyond their stated policy charges for flight changes. If you are looking to make changes, they try to force you to pay higher fees by placing arbitrary conditions that were never outlined. VERY UNETHICAL IF NOT ILLEGAL. Comments [ 0 ] |
| Submitted by: | BUMMED OUT BY LAN 40 year-old :: Female Reviewer :: Los Angeles, California, USA |
| Date Submitted: | August 4, 2008 |
| Airline: | Wizz Air |
| In Flight Service: | 1 out of 10 |
| Ground Service: | 1 out of 10 |
| Baggage Handling: | 1 out of 10 |
| Price: | 1 out of 10 |
| Recommend: | No |
| Review: | Wizzair the big ripp off! On the 24th of May 2008 I booked return flights from Belfast to Katowice for my pregnant wife, 17-month-old child and I. We booked and paid for these seats online at a price of 294.86 GPB. The outbound flight, Belfast to Katowice, Poland was uneventful however on our return date of the 24th of July 2008, like always I checked the internet in the event of flight delays as we had a two and a half hour journey to the airport, but could not see Wizzair flight W6 117 which was due to depart at 18:45 from Katowice to Belfast. I informed my wife and asked her to call the customer care line as she could speak Polish, and realized that the cost of doing so was 3.66 Pln per minute equivalent to GBP: 0.90 pence per minute. We had no choice as we needed to speak to Wizzair therefore my wife proceeded to call the customer care line which was answered by Wizzair’s telephonic robot which proceeded to ask her to press various numbers on her handset until she got to the correct department were she was kept on hold for little over 1 hour which at this stage she had to hang up due to the mounting cost. After the unsuccessful £58.50 phone call to Wizzair, I decided that I would call Belfast International Airport who confirmed my fears that Wizzair flight W6 117 from Katowice to Belfast had been cancelled by the airline without giving my wife and I notice and that Wizzair had retracted all services from Belfast to Katowice indefinitely. We tried Wizzair’s customer care line again however was the same scenario therefore I sent them an email in hope of some return contact, instead I received a message stating that due to technical difficulties it may take up to 30 days to respond to my email. I was due to start back to work that evening thereforewe looked online for alternative flights, as we could not contact Wizzair, however Ryanair and Aerlingus were around £800 GPB therefore we booked the cheapest alternative, which was Easyjet from Prague to Belfast 4 days later, at a cost of £289.00 GPB. I have since sent multiple emails to various Wizzair departments of which none of them have been acknowledged. Below is a breakdown of my costs due Wizzair's cancellation of Flight W6 117, not to mention the unnecessary hardship, which my family and I have endured. Wizzair Flight costs: £294.86 Phone calls: £58.50 Easyjet flights: £280.72 5 hour Connection from Poland to Prague airport £60.00 Fuel costs Loss of earnings: £450 Total losses: £1,152.36 As yet I have heard nothing from Wizzair and have sent multiple emails, letters to both London offices and offices in Hungary.. Beware travellers, check reviews of this airline before you part with your hard earned cash. Comments [ 0 ] |
| Submitted by: | Mark 44 year-old :: Male Reviewer :: Belfast |
| Date Submitted: | July 22, 2008 |
| Airline: | South African Airways |
| In Flight Service: | 8 out of 10 |
| Ground Service: | 1 out of 10 |
| Baggage Handling: | 1 out of 10 |
| Price: | 5 out of 10 |
| Recommend: | No |
| Review: | No luggage security or customer service On a flight from Durban connecting in Johannesburg to Victoria Falls, my luggage did not make it. It did not come for the duration of my 5 day trip and the airline claimed the luggage was lost until I got the Zambian minister of tourism involved and then the luggage was magically found and given to me on my RETURN but with stolen items. Customer service is non existent. All employees are rude and barely work. There are crime rings in the luggage handlers in Durban and Johannesburg and this is a common occurrance. No compensation thus far or apologies AT ALL. This airline should be kicked out of IATA. Comments [ 0 ] |
| Submitted by: | H 36 year-old :: Female Reviewer :: Virginia Beach |
| Date Submitted: | July 8, 2008 |
| Airline: | Air Canada |
| In Flight Service: | 1 out of 10 |
| Ground Service: | 1 out of 10 |
| Baggage Handling: | 1 out of 10 |
| Price: | 7 out of 10 |
| Recommend: | No |
| Review: | Air Canada I have flown hundreds of times and Air Canada provided the absolute worst experience of them all. I had to deal with a canceled flight, delays and I haven't seen my luggage in over 2 weeks. Air Canada staff blamed airport staff, other airlines, and even other Air Canada staff. The one thing absolutely none of them would do was accept responsibility or get off their backside. The staff at London Heathrow was defensive and belligerent. I flew Air Canada to save a few dollars but never again. I will gladly pay significantly more to avoid going anywhere near them. Comments [ 0 ] |
| Submitted by: | Eric 29 year-old :: Male Reviewer :: San Francisco, CA |
| Date Submitted: | June 8, 2008 |
| Airline: | Swiss International Airlines |
| In Flight Service: | 1 out of 10 |
| Ground Service: | 5 out of 10 |
| Baggage Handling: | 6 out of 10 |
| Price: | 5 out of 10 |
| Recommend: | No |
| Review: | The entertainment system - is it worth anything? According to the Senior Cabin Crew member on a recent flight trans Atlantic flight it’s worth nothing – at least that’s what he told my family when one of the systems did not work. His helpful comment was that the system is a “nice to have – you only pay for your seats”. I am pleased to confirm that in the lead up to this the crew call buttons were functioning normally – but as the crew were ignoring them one wonders why Swiss bother to have them at all. Subsequent approaches to Swiss have failed to prompt a response. I have a piece of advice for anyone considering Swiss among their airline choices. Find an airline that understands customer service and tries to make the flight an enjoyable experience. As a fall back you could fly Swiss – but make sure you only pay for the seat and they don’t charge you any extra for the in-flight entertainment service! NOTE: This review relates to Lufthansa subsidiary Swiss International Airlines - there was no option on this site to review Swiss directly Comments [ 0 ] |
| Submitted by: | Kiwi 43 year-old :: Male Reviewer :: Basel, Switzerland |
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